Legal Notice and privacy policies

1. Who we are

Crystal point Cleaning Services Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect and handle your information when you use https://www.crystalpointcleaning.co.uk.

Controller: Crystalpoint Cleaning Services Ltd

Registered in: England and Wales

Registered office: 36 springmead avenue, Brockworth, Gloucester. GL3 4XU

Email: victoria.t-h@crystalpointcleaning.co.uk

Phone: 07415 928678

2. The data we collect

Identity and contact data (name, email, phone) when you enquire or book.
Property or business details needed to provide quotes and services in Gloucestershire and surrounding areas.
Payment information (processed securely by third-party providers; we do not store card details).
Technical data such as IP address and browsing behaviour via analytics cookies.

3. How we use your data

To respond to enquiries and provide cleaning services.
To manage bookings, payments, and customer communications.
To improve our website and services.
To comply with legal and tax obligations.

We never sell or rent your personal data.

4. Lawful bases

We usually process personal data because it is necessary for: (a) performing a contract with you; (b) our legitimate interests in running and improving our business; or (c) compliance with legal obligations. Where we rely on consent (e.g., for certain marketing), you can withdraw it at any time.

5. Sharing your data

We may share data with service providers (e.g., payment processors, IT/hosting, analytics) under contracts that protect your data. We only share what is necessary.

6. International transfers

If we transfer data outside the UK, we’ll ensure appropriate safeguards (such as standard contractual clauses) are in place.

7. Data retention

We keep personal data only as long as needed for the purpose collected or as required by law (for example, finance records are typically kept for up to 7 years).

8. Your rights

Access the personal data we hold about you.
Ask us to correct, erase, or restrict processing.
Object to processing based on legitimate interests.
Data portability for information you provided to us.

To exercise your rights, email victoria.t-h@crystalpointcleaning.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk.

9. Contact

Questions? Contact victoria.t-h@crystalpointcleaning.co.uk.

10. Changes to this policy

We may update this policy from time to time. Please check back for the latest version.

TERMS & CONDITIONS

1. About us

This website is operated by Crystalpoint Cleaning Services Ltd. We provide domestic and commercial cleaning across Gloucestershire and surrounding areas.

2. Using our website

By using this site, you agree to these terms. We may update them at any time by posting a new version here.

3. Quotes, bookings and payments

Quotes are free and valid for 30 days unless stated otherwise.
Bookings are subject to availability and confirmation.
Payment terms are agreed before work begins. Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Cancellations and access

Please give at least 24 hours’ notice to cancel or reschedule. Missed appointments without notice may be charged in full.
You’re responsible for providing safe access to the premises and notifying us of any hazards.

5. Standards and liability

We aim to deliver services with reasonable care and skill.
We are fully insured; details available on request.
We are not liable for loss or damage unless caused by our negligence. We are not liable for indirect or consequential loss.

6. Website content

All content on this site is owned by or licensed to Crystalpoint Cleaning Services Ltd. You must not reproduce content without permission.

7. Links

Links to other sites are provided for convenience; we’re not responsible for their content or privacy practices.

8. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

COOKIE NOTICE

About cookies

Cookies are small text files placed on your device to make the site work and to help us understand how it’s used.

Types of cookies we use

Essential – required for core functionality (e.g., page navigation, security).
Analytics – optional; help us improve the site by collecting anonymous usage statistics (e.g., Google Analytics).

Your choices

On your first visit, you’ll be asked to accept or decline non‑essential cookies. You can change your mind anytime via your browser settings.

If you use Google Analytics

Service: Google Analytics
Provider: Google Ireland Limited
Purpose: Site analytics
Data: IP address (anonymised), device info, pages visited
Retention: 14 months (configurable)

Replace with your exact setup if applicable.

Contact: victoria.t-h@crystalpointcleaning.co.uk · 07415 928678